The Clients Charter 2018-2025

Abstract

Uganda National Commission for UNESCO is mandated to work with individuals, institutions, bodies, agencies and departments that exist locally and internationally. At the National level, UNATCOM works primarily with Government Ministries, Departments and agencies, including the Parliament of Uganda, local governments, NGOs, faith-based organizations, the media, cultural institutions and organizations, associations, universities, the private sector, embassies and individuals. At the international level UNATCOM collaborates with UNESCO and ICESCO and its affiliate institutions, other National Commissions for UNESCO, UN agencies, International NGOs and individuals. The various partners support UNATCOM in various ways to ensure the attainment of its mandate. In line with our mandate, we have the pleasure of presenting to you the Uganda National Commission for UNESCO validated Clients’ Charter. In the Charter, we revisited our commitments to our clients in order to consolidate on these commitments, and made fresh ones where applicable, geared at ensuring quality service delivery in the Education, Sciences, Culture, Communication & Information sectors to the people of Uganda for Years 2020-2025 in line with the UNATCOM Strategic Plan. This charter specifically outlines UNATCOM’s mandate, vision, mission, core values, principles and key results areas of Uganda National Commission for UNESCO for the years running 2020-2025. It also outlines the commitments relating to each of the result areas as well as the performance standards which our clients should expect. The Charter lays down the core values to guide our staff in service delivery, key among which are integrity, transparency, accountability and diligence to work.